Frequently Asked Questions

When you spills something on your Oriental rug, it is critical to take quick action in order to minimize the damage. First, try to absorb as much of the liquid as possible using white towels or tissue paper. Blotting – not rubbing – will help to prevent the spill from spreading and seeping further into the rug. Next, create a 50-50 solution of water and vinegar, and use this to blot the area. Be careful not to rub, as this can damage the fibers of the rug. Finally, resist the temptation to use over-the-counter spot cleaners, as most of these contain bleach or other harsh chemicals that can damage your rug. If you follow these steps, you will be able to effectively clean up spills and minimize damage to your Oriental rug.

Oriental and area rugs are an investment that can last for generations with proper care. Regular cleaning is essential to maintaining their appearance, condition, and value. Depending on their location and traffic, rugs should be cleaned every one to five years. High-traffic areas such as entryways and hallways may need to be cleaned more often. Rugs in low-traffic areas can be cleaned less frequently. When cleaning Oriental or area rugs, it is important to use a professional rug cleaning service. Rug cleaners have the experience and expertise to clean rugs safely and effectively. In addition, they have access to the latest cleaning technologies and products. As a result, professional rug cleaners can help to extend the life of your rugs and keep them looking their best.

There are many reasons why you should never clean your rugs at home. First, in-home cleaning leaves soap and dirt residue in the rug that causes it to re-soil quickly. Second, the fringe cannot be cleaned in-home. Third, inadequate drying may cause the rug to mildew. Finally, professional rug cleaners are trained to pick up and deliver rugs as part of their service. This means that you don't have to worry about transporting your rugs to a plant for cleaning. When you do business with qualified, professional rug cleaners, you can be confident that your rugs will be properly cleaned and taken care of.

When some rugs are washed during the cleaning process, the dyes may weaken and bleed. There are many causes of dye bleeding in rugs, some of which may not be apparent at the time of purchase. Defective dyes and dying methods, as well as after-market "painting", can all lead to bleeding dyes. Other common causes include pet urine, exposure to sunlight or certain fumes, and chemicals and over-the-counter spot removers. If you have an oriental rug that is bleeding dyes, it is best to take it to a professional for cleaning. They will have the knowledge and experience necessary to clean your rug without causing further damage.

Rug pads serve multiple purposes: they minimize slippage, increase the life of the rug, make rugs feel thicker and more luxurious, and absorb noise. A good rug pad will also protect your floor from scratches, dents, and other damage.

Most oriental rugs made after World War II, including those made today, will not appreciate in value. In fact, purchasers most likely paid more for some rugs in the 1950s, 1960s, and 1970s than the rugs are worth today. That's not to say that these rugs are not beautiful or cannot be enjoyed. They can still hold a place of honor in your home and provide years of enjoyment. But if you're thinking of purchasing an oriental rug as an investment, you might want to reconsider. Instead, focus on finding a rug that you love and that fits your budget. And if you already have an oriental rug, don't worry - proper care and cleaning will help it look its best and last for many years to come.

A rug's value depends on many factors, including the type of rug, how and when it was made, its artistic merit, and its condition. An old rug in poor condition is simply an old rug; however, some old rugs are worth repairing to restore their beauty and usefulness. Oriental Rug Cleaning by Hernandez is one company that specializes in the restoring antique rugs. The company has a team of skilled Master Rug Cleaners who are experienced in cleaning all types of Oriental and Specialty Rugs.

Since the fall of the Shah of Iran in 1979 and the embargo on Persian goods in 1987, which was lifted in 1999, other countries have improved the quality of their rugs and increased their output. As a result, the market for traditional Persian rugs has declined sharply. Nevertheless, there is still a niche market for these older, pre-World War II pieces among collectors and aficionados. In particular, Ferahan Sarouk, Motashem Kashan, Tabriz, Bijar and Heriz rugs are highly prized for their history and craftsmanship. However, these rugs require special care and should only be cleaned by an experienced professional. With proper care, these beautiful pieces can last for generations.

Latex is an adhesive that anchors tufts to the primary backing, adds dimensional stability, and attaches a secondary backing to the rug. Latex will commonly break down due to things like gases in the air, floor waxes, traffic, and sunlight. This deterioration will appear as bubbles, powdery residue, or backing separation.

White knots are caused by breaks in a rug's foundation when it is still on the loom. The breaks are spliced together by tying two knots at each end of the break. When the rug is new, the full length of the pile can obscure these white knots. Eventually, foot traffic, as well as a thorough cleaning, will reveal these knots. They should never be cut, which would create a weakness in the rug's foundation.

We operate on 3-hour windows, which means we will arrive anytime between the 3-hour time frame. You will receive a phone call to confirm your appointment a business day prior.

You will also receive a phone call and or text message 20 minutes prior to reconfirm your appointment on the day of service. It is important that you do answer and or respond, otherwise, your appointment will be canceled and will require rescheduling.

When we receive proper notice, there are no cancellation fees. We prefer a 48-hour notice, when possible. However, if we advise you that the technician is ready to head your way and you confirm that you are indeed ready to receive the service, but then cancel when we arrive (or when we are on the way), then there will be a $60 Dispatch fee applied. This is non-refundable.

We do our best to ask detailed questions to provide you with a free estimated rate over the phone. However, our technicians confirm the Final Price on the day of service in the pre-inspection. If you agree and accept the quoted price, then the technician will proceed with service immediately. If service is declined or if the technician recommends replacement, a Dispatch Fee of $60 will apply & be collected onsite.

We accept ALL major Credit/Debit Cards, Checks & Money Orders. Payment is DUE on the day of the service for Residential and Commercial Accounts. If a check is returned, a $35 Return Bank Fee will be applied.

At Hernandez, we strive to be as detailed as possible and answer any questions you may have about what all is included in our Services. If you received an estimate over email or text and decline to call prior to the Service, we will assume that all of our procedures are understood and approved.

While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may find during the inspection or service.

All of our technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment once the service has been completed so if you are not going to be home, please make arrangements with our customer service representative about the payment and also about gaining access to the property (keys, codes and how we lock up when we are done).

We offer a 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon request. Our mission is to provide you with an outstanding service experience!

Yes, we are registered with the Better Business Bureau of North Carolina, as well as other industry organizations.

Click Here for our Better Business Bureau of North Carolina

Yes

Most of the carpet cleaning provided is done with the “truck-mounted hot water extraction” method better known as steam cleaning. We also provide the dry cleaning method (encapsulation) upon request.

The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, airflow, and overall conditions this time can vary.

Most major carpet manufacturers recommend truck-mounted hot water extraction as the preferred method. Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods. If you have a situation that requires dry cleaning, Hernandez Carpet Cleaning is experienced in applying that method for you.

No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed but left only damp to the touch.

Pet odor is a very common problem. At Hernandez Carpet Cleaning, we can help you deal with your pet challenges. From minor problems to major headaches, we can help find the solution that works best for you. The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath.

In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may remove the odor.

In most of cases, a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required.

Even replacement of the carpet, however, cannot guarantee complete removal of the odor. Left untreated over a period of time, pet odor can become absorbed into many of the porous materials in your home. Draperies, sheetrock, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odors.

At Hernandez Carpet Cleaning, we offer a range of solutions to help you with your pet odor problems. In the long run, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them as part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home and we can help you meet those challenges.

In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Hernandez Carpet Cleaning offers these methods and can select the process that is right for your needs.

It was agreed that each of these cleaning processes should include these common steps: pre-vacuum, pre-treat spots, stains and heavily soiled areas, hot water extraction, a thorough rinse, complete drying within 24 hours. Cleaning your carpet in accordance to these industry standards will help assure that you will get a quality cleaning job. The Hernandez Carpet Cleaning “11 Step Carpet Cleaning Process” exceeds these specifications. In addition to these steps, the Hernandez Carpet Cleaning team has powerful truck-mounted equipment that reduces the drying time to only a few hours.

The application of protector is an additional service we offer. Most carpet manufacturers apply a protector to their carpets during manufacturing. With time, this added layer of protector could be worn down or removed by harsh cleaning chemicals. Your carpet’s ability to resist soiling and staining depends on the protector and would be reduced over time, allowing spots and spills to become stains (permanent).

Hernandez Carpet Cleaning uses Maxim Advanced protector in order to deliver the best levels of protection available. Please check with us for a quote to apply protector to your carpet or upholstery.

We can clean some types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is an appropriate surface to clean them on. For example, we would not want to clean an area rug on top of your beautiful hardwood floors.

If you have light-colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred. This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers!

We use only the highest quality, safest cleaning solutions on the market.